Getting started
- What is Reshop?
- Where can I get a refund using Reshop?
- Who is eligible to use Reshop?
- Refund or instant exchange, what are my options?
- Can I use Reshop for exchanges?
- Why Is My Item Not Eligible for Return?
Your refund
- Finish getting your refund using your web browser
- How long will my refund take?
- How do refunds to my original payment method work?
- I haven't received my refund in my bank account
- Sending a Refund to Your Debit Card or Original Payment Method: Fees and Timing
- I paid with a digital wallet - where will my refund go?
Shipping your return
- What if I can't ship my return by the due date?
- Can I cancel or change my return?
- Can I combine multiple returns into one shipment?
- How to Drop Off Your Return with Happy Returns
- What if I’ve opened or used the items or they are damaged?
- Can I return my items in store?
Charges and payments
My account
- I’m having trouble verifying my email
- I'm having trouble verifying my phone number
- I’m having trouble confirming my name, home address and date of birth
- I’m having trouble connecting my bank account to my Reshop account
- Why am I being asked to update my bank connection?
- I’m having trouble accessing my Reshop account
My Reshop Card
- What happens to my Reshop Card and remaining balance?
- Reshop Card Frequently Asked Questions
- How do I access my Reshop Card?
- Where can I find my Reshop Card balance?
- How to Transfer Funds from Your Reshop Card
- How long does it take to transfer funds at Reshop?