If you suspect an unauthorized transaction or charge on your Reshop Card, you can initiate a dispute, and we'll investigate it for you. Before reaching out to us about a dispute, consider the following:
- Some businesses may appear on your statement with a different name or location than expected. If the charge seems familiar but the retailer's name is unfamiliar, cross-check your receipts or do a quick online search to match it with a recent purchase.
- There can be a delay between the time of purchase and when it appears on your account.
- Was the charge from Reshop?
- Did a family member or an authorized person make the purchase on your Reshop Card?
- Is it a recurring membership, subscription fee, or app download?
To dispute a transaction, follow these steps:
Before lodging a dispute, please review all the transaction details in the Reshop app. If you believe a transaction is suspicious or was made in error, contact us at the appropriate number:
- Reshop Card: (888) 902-5978
- Reshop Reloadable Card: (855) 789-1601
You may need to provide the following information for each transaction you are disputing:
- Transaction date
- Transaction amount
- Reason for dispute
What happens after you lodge a dispute with us?
Once we receive your dispute, we will help you investigate:
- Transactions you did not authorize
- Transactions you suspect are fraudulent
- Duplicate transactions
- Transactions processed for an incorrect amount
- Purchases that didn’t arrive, were returned or were faulty (we may ask you to contact the retailer in the first instance)
- Direct debits/regular repayments that you have canceled or you do not recognize.
Dispute Credit and Resolution Timeframes
If eligible, you’ll receive provisional credit within 10 business days of submitting your dispute, giving you temporary access to the disputed amount while we investigate.
The final decision on your dispute usually takes 45-90 calendar days, depending on the complexity of the case.
We’ll keep you informed about both the provisional credit and the final resolution through email.
Reshop Visa® Prepaid Card is valid only in the U.S. Limited Use. The Reshop Card is issued by Pathward® N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. The Reshop Card is powered by Marqeta. The Card can be used online or in stores everywhere contactless Visa debit cards are accepted. No cash access.
Limited Use. Reshop Visa® General Purpose Prepaid Card (“Reshop Reloadable Card”) is issued by Pathward®, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. Card can be used everywhere Visa Debit Cards are accepted online and in store contactless. No cash access.