Your bank connection through Plaid needs to be refreshed. Keeping it up to date ensures Reshop can send your refund to your bank account and, where your bank account is your payment method on file, process any charges without interruption.
Why does Reshop need a current bank connection?
Reshop uses Plaid to securely link your bank account for two purposes:
- Receiving your refund — Reshop pays your refund directly into your bank account
- Your payment method on file — If your bank account is set up as your backup funding source, Reshop may need to recover funds from it if your return isn't completed as agreed
A stale or broken connection can interrupt either of these, so it's important to keep it current.
Common reasons you may be asked to update
- You changed your bank login — Updating your username or password breaks the link with Plaid
- Your bank added new security steps — Multi-factor authentication may need to be reverified
- There's a connection issue — Locked or restricted accounts can't process until reconnected
- You added or changed bank accounts — Re-connecting lets you confirm which account is linked
How to update your connection
Visit: 🔗 web.reshop.com/payment-method/details
Sign in and follow the prompts to reconnect your bank account via Plaid. The process typically takes less than a minute.
Alternatively, tap the update link if you received one in an email from Reshop.
Can I remove or change my linked bank account?
You can update your linked bank account at web.reshop.com/payment-method/details. Please note that if you have a Reshop refund in progress with outstanding obligations (items not yet returned, or amounts owed to Reshop), you won't be able to remove your bank account until those are resolved. You can add an alternative payment method in the meantime.
Need help? Contact our support team anytime.