Quick answer: Your bank connection needs to be refreshed. This happens when you change your password, your bank adds security features, or there's a connection issue.
Reshop uses Plaid to securely connect your bank account for fast refunds. Sometimes you'll need to update this connection.
Common reasons for updates
You changed your bank login — Updating your username or password breaks the link with Plaid
Your bank added new security steps — Multi-factor authentication may need to be reverified
There's a connection issue — Locked or restricted accounts can't process refunds until reconnected
You added new accounts — Re-connecting gives you the option to link them
How to update your connection
- Tap the link when prompted
- Log in to your bank account
- Complete any required security steps
- You're all set!
Updating your connection ensures Reshop can continue processing refunds without delays.
Need help? Contact our support team anytime.