You have 7 days to ship or drop off your return, whether you chose a refund or an instant exchange. We'll remind you before your due date, and if you need more time, you may be able to extend it.
Reminders
We'll send you reminders by email and text before your due date. They stop once your return is scanned by the carrier, and move to your new date if you extend. See I have shipped my items already, why am I still receiving shipping reminders?
Need more time?
You may be able to extend your due date by up to 7 days.
You can extend if:
- Your return is still in progress (it hasn't been shipped yet)
- You haven't already extended this return
- Your due date hasn't passed
How to extend:
- Use the link in any of your reminder emails or texts, or
- Go to web.reshop.com/accounts, select the return you need more time for, select Extend Shipping Deadline and confirm your new date.
You'll see your new due date straight away.
Good to know
You can extend each return once, so make sure you're ready to ship within the new timeframe.
If your items aren't shipped by your due date, we may charge the return value to your payment method on file, and an unreturned item charge may apply. You can still send your items after that. See What is the Unreturned Item Charge?
Still need help?
If you don't see the option to extend, or your due date has already passed, contact our support team. We'll take a look and do our best to help.
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