Changed your mind about returning some or all of your items? You can cancel or change your return. How you do it depends on whether you chose a refund or an instant exchange.
Still sending your items back? You don't need to do anything. Drop off your return by the due date using the shipping label or QR code you were given.
Keep all your items (cancel your return)
If you chose a refund: cancel your return at web.reshop.com/accounts. You keep the refund you received, and we charge the refund amount to your payment method on file within 1 to 3 business days.
If you chose an instant exchange: contact our support team to cancel your return. You keep your new order, and we charge the return value to your payment method on file.
Either way:
- You no longer need to ship your items back.
- You won't be charged an unreturned item charge when you cancel your return.
- Cancel before you ship your items, to avoid any complications.
Keep some of your items (change your return)
Contact our support team before you ship your return. We'll update your return so it only includes the items you're sending back.
- If you chose a refund: your refund is adjusted, and we charge your payment method on file for the items you're keeping.
- If you chose an instant exchange: we charge your payment method on file the return value of the items you're keeping. Your new order isn't affected.
Example: you ordered two pairs of shoes and started a return for both. Later, you decide to keep the black pair. We update your return to include only the white pair, and charge your payment method on file for the black pair.
Good to know:
- Your shipping label stays the same.
- The retailer you bought from automatically receives the updated return details.
- You don't need to start a new return.
What to include when you contact us
- Your Return ID (you'll find it at the bottom of any email from us)
- The items you're keeping
- The items you're still returning
What if I miss my drop-off date?
If your return isn't dropped off by the due date, we may charge your payment method on file. This doesn't stop you from sending your items back. If you still have them, ship them using the label or QR code you were already given. You don't need a new one, and you don't need to start a new return.
Once your return ships:
- Refund to your original payment method: we reverse the charge the following business day. You should see the funds back within 5 to 10 business days.
- Refund to a different card or bank account: the retailer processes your refund under its return policy once it receives your items.
- Instant exchange: we reverse the charge once your return is scanned by the carrier. It may take 5 to 10 business days to process.
For more on these charges, see What is the Unreturned Item Charge?