We understand that returning an item isn't always straightforward. If you're seeing a message that your item is not eligible for return, it may be due to one of the following reasons:
1. The Item Is Final Sale
Some items are marked as final sale and cannot be returned. This typically applies to:
- Perishable items (e.g., food, flowers)
- Custom or personalized products
- Personal care items (e.g., skincare, makeup, undergarments)
- Items purchased at a large discount
2. The Item Is Eligible for Exchange Only
Certain items may not be eligible for returns but can still be exchanged.
3. The Item Has Not Been Delivered Yet
An item must be delivered before it can be returned. If your package is still in transit, please wait until it arrives before initiating a return request.
4. The Item Is Outside the Return Window
Each retailer has a specific return window, and once that period has passed, the item is no longer eligible for return. You can check the retailer’s return policy for details on time limits.
If you have any questions about your item's eligibility, we recommend reviewing the retailer’s return policy or reaching out to their customer support.
5. Something Else?
If none of the above reasons apply to your situation, our team is happy to help. Contact Us for further assistance.