If you reconsider your refund, you may have the option to cancel it and retain your items. If you reconsider your refund, you may have the option to cancel it and retain your items. Here’s how to navigate this process:
Steps to Cancel Your Refund
- Open the Reshop App: Go to the Refunds section within your Reshop app.
- Check Eligibility: If your refund is eligible for cancellation, you will find the "Cancel Refund" option at the bottom of the screen.
- Follow Prompts: Simply tap this option and follow the provided prompts to complete the cancellation.
Considerations Before Canceling
- Non-shipment Charges: If you do not cancel your Reshop refund and do not ship your items, you will be subject to a non-shipment charge.
- Sufficient Funds: Ensure your card on file with Reshop has sufficient funds available when you cancel. Reshop will reverse your refund if you cancel after you’ve already received your money.
Common Reasons for Canceling a Refund
- You Changed Mind About Returning Items: You decided to keep the items. Once you cancel, ensure that funds are still available on your card on file to cover the reversal of the refund.
- You Want A Different Refund Method: You prefer to switch to a different refund method, such as Original Form of Payment (OFP). If you cancel your refund with Reshop and still ship your goods back to the retailer, you will work with the retailer directly to get your refund in accordance with their standard return policy.