If you're planning to return your items:
You should NOT cancel your Reshop refund. If you've already received your refund, simply complete your return using the shipping label provided within 7 days.
If you've decided to keep your items:
You can cancel your refund at web.reshop.com/accounts. When you cancel, you'll keep the refund you received, and your backup payment method will be charged for the refund amount within 1–3 business days.
Important things to know
- Once your refund is cancelled, you'll no longer need to ship your items back to the retailer
- You won't be charged any unreturned item charges when you voluntarily cancel your refund
- Make sure to cancel before you ship your items to avoid any complications
What if Reshop cancels my refund?
If you don't ship your return within the window, Reshop may cancel your refund rather than only charging a reversal fee. This doesn't stop you from returning the item.
If you still have it, ship it back using the return label or QR code you were already given. You don't need a new one, and you don't need to start a new refund claim.
Once your return ships:
- If your refund went to your original payment method, your reversal should process the following business day. You should see the funds back on your backup payment method within 5 to 10 business days.
- If your refund went to a different card or bank account, the retailer will process your refund according to their standard return policy once it's received.
Need help?
Need to make a change to your refund rather than cancel it entirely? Contact our support team.