Reshop provides you with a refund now, so you can get what you want faster, and Reshop gets paid by the retailer so you don't have to wait. However, in certain circumstances Reshop's refund to you may need to be reversed in whole or in part.
Common reasons for refund reversals
Unreturned Items: Failing to ship or drop off your items (including at a Happy Returns location) within 7 days triggers a full refund reversal charge, plus the Unreturned Item Charge (see What is the Unreturned Item Charge?).
Partial Returns: When customers return only some items from a multi-item refund, they're charged reversals for unreturned merchandise. For instance, returning one of two equally-priced items results in a 50% reversal charge.
Retailer Rejections & Adjustments: If the retailer rejects your return (for example, items that are damaged, worn, or missing tags) or applies an adjustment to the refunded amount, you'll be charged a reversal for the rejected or adjusted portion.
Voluntary Cancellation: Choosing to cancel a Reshop refund charges the full amount to the backup payment method.
How repurchase charges are calculated
All refund reversals are charged to your backup payment method. This is the debit card, credit card or bank account you provided when you requested your Reshop refund.
Your original refund (whether it was sent to your original payment method, debit card, credit card, or bank account) will remain as is. Reshop processes the reversal separately by charging your backup payment method.
If you were charged a Reshop Fee on your refund (to your debit card or original payment method): your repurchase charge is based on the full original refund amount, not the net amount you received after the fee was deducted.
What if I ship my items late?
If you received your refund to your original payment method: If you don't ship within 7 days but do complete your return later, Reshop will automatically refund the reversal charge to your backup payment method once we confirm the return was completed.
If you received your refund via debit card, credit card, or bank account: If you don't ship within 7 days, your refund will be reversed and the return will be processed in accordance with the retailer's standard return process.
Have questions about a charge? Contact our support team - we're happy to review your specific situation.