You may be charged by Reshop for the reversal of your refund if you have not complied with your Reshop Refund Agreement.
Reshop provides you with a refund now, so you can get what you want faster, and Reshop gets paid by the retailer so you don't have to wait. However, in certain circumstances Reshop's refund to you may need to be reversed in whole or in part.
Common reasons for refund reversals
Not shipping items on time: If you don't ship your items within 7 days, you will be charged a refund reversal for the full amount of your refund (non-shipment charges may also apply).
Partial returns: If you received a refund for multiple items but only returned some of them, the retailer will make an adjustment and Reshop will charge you a refund reversal for the items you didn't return. For example, if you received a refund for two items of equal value but returned only one, you'll be charged a reversal for half of your refund.
Returns that don't meet the retailer's policy: If your returned items don't comply with the retailer's return policy (for example, they're damaged, worn, or missing tags), you may be charged a refund reversal.
Voluntary cancellation: If you choose to cancel your Reshop refund, the refund amount will be charged to your backup payment method.
How refund reversals are processed
All refund reversals are charged to your backup payment method. This is the debit or credit card you provided when you requested your Reshop refund.
Your original refund (whether it was sent to your original payment method, Reshop Card, debit card, credit card, or bank account) will remain as is. Reshop processes the reversal separately by charging your backup payment method.
What if I ship my items late?
If you received your refund to your original payment method: If you don't ship within 7 days but do complete your return later, Reshop will automatically refund the reversal charge to your backup payment method once we confirm the return was completed.
If you received your refund via Reshop Card, debit card, credit card, or bank account: If you don't ship within 7 days, your refund will be reversed and the return will be processed in accordance with the retailer's standard return process.
Have questions about a charge? Contact our support team - we're happy to review your specific situation.
Reshop Visa® Prepaid Card is valid only in the U.S. Limited Use. The Reshop Card is issued by Pathward® N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. The Reshop Card is powered by Marqeta. The Card can be used online or in stores everywhere contactless Visa debit cards are accepted. No cash access.
Reshop Visa® General Purpose Prepaid Card (the “Reshop Reloadable Card”) is issued by Pathward® N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. Limited Use. Card can be used online and in stores everywhere contactless Visa debit cards are accepted. No Cash Access.