You'll find your shipping label or QR code in the return confirmation from the retailer or from Reshop.
If you haven't received your shipping label or QR code, or need a new one, contact our support team. Once we've verified your details, we'll send it to you again.
If you chose an instant exchange
Your shipping label or QR code comes from the retailer, not from Reshop. Check your email for the return instructions the retailer sent when you placed your exchange. Your instant exchange confirmation email from Reshop also has a View return instructions button.
If you can't find it, contact the retailer to send it again, or contact our support team and we'll help.
Missed your due date?
You can still use the same shipping label or QR code you were given. Be sure to get a drop-off receipt from the carrier for your records.
Good to know: each return has its own label. Don't combine different returns in one package, as mixing them could lead to a charge.
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