You have 7 days to ship or drop off your return, whether you chose a refund or an instant exchange. We'll remind you before your due date, and if you need more time, you may be able to extend it.
Reminders
- We'll send you reminders by email and text in the days leading up to your due date.
- Reminders stop once your return is scanned by the carrier. Tracking can take 24 to 48 hours to update, so you may get a reminder after you've already shipped.
- Chose an instant exchange? Your due date is for your return only. It doesn't matter if your new order hasn't arrived yet.
Need more time?
You may be able to extend your due date by up to 7 days.
You can extend if:
- Your return is still in progress (it hasn't been shipped yet)
- You haven't already extended this return
- Your due date hasn't passed
How to extend:
- Use the link in any of your reminder emails or texts, or
- Go to web.reshop.com/accounts, select the return you need more time for, tap Extend Shipping Deadline and confirm your new date.
You'll see your new due date straight away.
Good to know
- You can extend each return once, so make sure you're ready to ship within the new timeframe.
- If your items aren't shipped by your due date, we'll charge the return value to your payment method on file, and an unreturned item charge may apply. You can still send your items after that. See Why am I being charged for my return?
Still need help?
If you don't see the option to extend, or your due date has already passed, contact our support team. We'll take a look and do our best to help.
Related articles:
- I have shipped my items already, why am I still receiving shipping reminders?I have shipped my items already, why am I still receiving shipping reminders?
- How to Drop Off Your Return with Happy Returns
- Can I cancel or change my return?
- What is the Unreturned Item Charge?