If you've opened or used your items, or they're damaged, check the retailer's return policy for opened, used or damaged items. To use Reshop, your return must be eligible under the retailer's return policy, whether you choose a refund or an instant exchange. If you have questions about whether your items are eligible, including used or damaged items, please contact the retailer.
What if the retailer rejects or adjusts my return?
The retailer inspects your items when they arrive. If it rejects your return, or only accepts part of it, we charge your payment method on file for the return value of the rejected or adjusted items. No unreturned item charge applies. See My return was rejected or adjusted.
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