The Unreturned Item Charge applies if you don't comply with the Retailer’s Returns Policy by failing to ship or drop off your item(s) within the required return window. You can find your return deadline in your Reshop Refund confirmation email.
The Unreturned Item Charge is $10, capped at 10% of the associated refund amount.
This administrative charge is intended to offset some of the additional costs we incur as a result of a breach of the Retailer’s Returns Policy.
The charge is applied automatically based on shipment or drop off tracking events. If you shipped or dropped off your return before the deadline but the tracking hasn't updated, please contact us and we'll be happy to help.