Not every return is eligible for a Reshop-powered refund. Eligibility is assessed each time you request a refund, so a future return may still be eligible.
Some common reasons a refund request may not be approved include:
- One or more items in your return are not eligible.
- Previous returns were not shipped within the required timeframe.
- You have multiple returns currently in progress.
- There are outstanding amounts due from a previous refund.
- Your backup payment method is expired, invalid, or couldn't be verified.
Not being approved for a Reshop-powered refund doesn't affect your ability to return your item under the retailer's return policy.
If your retailer has provided a return shipping label, please use that label when returning your item. This helps ensure your retailer can process your return as expected.