Refunds to your original payment method
When your retailer offers a Reshop-powered refund experience, your refund is instantly issued, powered by Reshop, once your refund request is completed.
Your refund is sent to the same payment method you used at checkout and will typically appear within 3 to 5 business days, depending on your bank, card issuer, or Buy Now, Pay Later (BNPL) provider.
Learn more about refunds to your original payment method.
What if my refund is taking longer than expected?
If your refund hasn't arrived within the expected timeframe:
- Check your account or card statement. Refunds may appear with a different description than the original purchase.
- Allow for business days. Weekends and public holidays aren't included in processing times.
- Contact your bank, card issuer, or BNPL provider. They can confirm whether they've received the refund and when it will be available.
- If it's been more than 5 business days and your financial institution can't locate the refund, contact our support team and we'll be happy to investigate.
Does this include shipping time?
No. The 3 to 5 business day timeframe refers only to when your refund is expected to appear on your original payment method.
After your refund has been issued, you'll have 7 days to ship your return back to the retailer using the provided return label.
Still need help?
If you have any questions about a specific refund, contact our support team. We're happy to help.