Sometimes, your phone's fraud-blocking features can accidentally stop important messages, like two-factor authentication (2FA) codes, from coming through. If you're having trouble getting 2FA messages because of this, here's what to do:
For iPhones:
- Go to Settings: Find and open the Settings app on your iPhone's home screen.
- Scroll to Messages: Keep scrolling until you see "Messages." Tap on it.
- Look for Message Filtering: Inside Messages settings, look for stuff about filtering or blocking messages. It might be called "Filter Unknown Senders" or "Message Filtering."
- Disable Fraud Blocking: If you find anything about filtering or blocking, switch it off.
- Save and Exit: Once you've turned off the feature, just leave the settings. Your changes should save automatically.
For Android Phones:
- Open Your Messaging App: Fire up your messaging app—could be Google Messages, Samsung Messages, or whatever you're using.
- Get to Settings: Look for the three dots or a gear icon, usually up in the top-right corner. Tap on it to find the settings.
- Find Spam or Block Settings: Inside the settings, you might see "Spam" or "Block." Tap on those to find settings for stopping messages.
- Turn Off Fraud Blocking: Hunt for anything to do with fraud blocking or message filtering. You might find an option to turn it off completely or to let through certain contacts or numbers. Switch off anything that seems to be blocking messages unnecessarily.
- Save Your Changes: After you've made the changes, make sure to save them as prompted by the app.
With these steps, you should be able to turn off fraud blocking on your phone and start getting important messages again, like 2FA codes. Just remember to turn the blocking back on once you've got your 2FA message to keep your phone secure. If you're still having issues, check your phone's manual or get in touch with the manufacturer's support team.
If you're still having trouble receiving messages after changing the settings, you may need to contact your carrier for assistance. They can help ensure that nothing is blocking your messages from getting through.