To add funds from a linked bank account and unlock more spending flexibility, you'll need to get to the Reshop Reloadable Card. As part of this process, we use the personal information you've provided to verify your identity.
Sometimes, additional information is required to confirm your identity. This can happen for various reasons, such as incomplete details or the need for extra verification steps.
Why Your Identity Verification Might Not Be Approved:
- Information Mismatch: The information provided during sign-up doesn't fully match public records.
- Incomplete Verification: Some details may be missing or require further confirmation.
- Standard Security Checks: Additional verification is sometimes necessary as part of routine security measures to ensure your account's safety.
What’s next:
1. Check Your Email:
Look out for an email from us with specific instructions on what is needed. We may request additional documents to help verify your identity.
Common Documents We Might Request:
- Government ID (e.g., Driver’s License, Passport, or National ID)
- Proof of Address (e.g., Utility bill, bank statement)
- Other supporting documents to confirm your identity if needed
2. Upload Securely:
Follow the instructions in the email to upload any required documents securely. Ensure your documents are clear and current.
3. We'll Review:
Once we receive your documents, we'll review them promptly and update you on your verification status.