Are you using the same email address you used when placing your order with the retailer?
Make sure you're using the same email address associated with your retailer order. You'll need access to this inbox to receive the verification code required to complete email verification.
Also, check that your mailbox isn't full and can receive new emails.
Is the verification code incorrect or expired?
Double-check that the code you entered is correct and hasn't expired. If needed, request a new code and try again.
Didn’t make a return yet?
To start a return, please visit the retailer’s website or return portal and follow their return process.
Still need help?
If you're still unable to complete email verification, please use our contact form for further assistance.
We're here to help you complete email verification and access your return experience smoothly.