Need more time to ship your return?
You may be able to extend your return shipping deadline in just a few steps.
Who can request an extension?
You can request an extension if:
- Your return is still in progress and hasn't been shipped.
- You haven't already requested an extension for this return.
- Your current shipping deadline hasn't passed.
How to extend your shipping deadline
- Sign in to your account at https://web.reshop.com/accounts
- Find the return you need more time for
- Select the return to open the details
- Select Extend Shipping Deadline
- Confirm your new shipping deadline
Your shipping deadline will be extended by up to 7 days, and the updated date will be displayed in your return details.
Good to know
- A shipping extension can only be requested once per return.
- If your items aren't shipped by the extended deadline, the refund amount issued through Reshop may be reversed.
- An Unreturned Item Charge may also apply where applicable.
Still need help?
If you don’t see the option to extend your shipping deadline, or your deadline has already passed, contact our support team. We'll review your return and let you know what options are available.