What is the Reshop Card?
The Reshop Card is a virtual Visa debit card, which you can find in your Reshop app and can be used anywhere Visa is accepted online.
Where can I use my Reshop Card?
The Reshop Card is incredibly versatile. You can use it to shop online wherever Visa is accepted. This opens up a world of possibilities for you to make secure and convenient online purchases. Reshop Card cannot be used to make international transactions.
Use funds to Reshop
One of the most significant advantages of the Reshop Card is that once your money is on the Reshop Card; you can use it straight away. When you receive refunds to your Reshop Card, you can get the right thing, right now.
Shop online with confidence
With your Reshop Card details accessible in your Reshop app, you can shop online with confidence. Visa is widely accepted by countless online retailers and e-commerce platforms.
Can I use the Reshop Card in-store with my Apple Wallet or Google Wallet?
The Reshop Card is not currently available for use with digital wallets. Keep checking back for updates
Are there any fees or charges for using the Reshop Card?
There is no fee to use your Reshop Card to buy goods and services from online retailers, payment platforms, or over the phone. However, an inactivity fee may apply.
Inactivity Fee:
If there are no transactions made using your Reshop Card within the prior 12 months, an inactivity fee will be applied of $3 or the remaining balance on your card, whichever is lower. To avoid inactivity fees, make sure to use your Reshop Card at least once every 12 months.
Why was my Reshop Card charged by Reshop?
In certain circumstances you may be required to pay a Non-Shipment Charge and/or the amount of a refund reversal under the Reshop Refund Agreement, which Reshop may collect from your Reshop Card. Some common reasons for these Reshop charges include:
- You didn’t ship your item/s to the retailer on time
- The retailer made an adjustment to your return and Reshop is processing a refund reversal for the adjustment amount.
Can I add an additional cardholder to my Reshop Card?
No, you cannot add an additional cardholder to a Reshop Card
Can I use my Reshop Card at gas stations?
No, the Reshop Card cannot be used at gas pumps at this time
Can I use my Reshop Card for international transactions?
No, the Reshop Card cannot be used for international transactions
Where can I get a copy of my statement?
As we are a digital product, we do not provide a printed account statement. Instead, all your account information is conveniently accessible through the Reshop app.
When you access your Reshop app and navigate to the Card section, you will find transactions made with your Reshop Card. Simply tap on any transaction to access its specific details.
Why was my transaction declined on my Reshop Card?
If a recent transaction was declined, it’s always worth checking first that you have entered the card number, expiration date and CVC correctly.
Before getting in touch with us, here are some things you can check
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Have you previously placed a temporary block on your card?
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You may not have enough available funds to complete the transaction. Jump on to the Reshop app to check your available balance.
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The transaction may fall within one of our prohibited categories:
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Dating / escort services
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Massage parlors
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Firearms-related business (manufacture and sale), and
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Tobacco-related businesses (manufacture and sale)
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Gambling
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MRB (Tier 1 & 2 Marijuana related Businesses)
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International transactions
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